The Louisiana "Do Not Call" Program, established January 1, 2002, is a list, updated and maintained by the Louisiana Public Service Commission of residential telephone subscribers who wish to reduce telephone solicitations.
The "Do Not Call" program is available to residential telephone subscribers of Louisiana. Business numbers may not be registered in the program.
No. The program is free to all residential telephone customers.
Consumers may register directly with the Louisiana Public Service Commission by using the On-line Registration Form, or by calling the toll free number 1-877-676-0773. After you complete this step, you are a registered participant in the "Do Not Call" program.
After you register your telephone number, the information will be compiled and stored in a database that contains the telephone numbers of all program participants. Your information will remain confidential and will only be used in conjunction with the "Do Not Call" program.
The "Do Not Call" List is updated quarterly. It will take 30 to 120 days for your number to appear on the list, depending upon the date you register.
IF YOU REGISTER BETWEEN THESE DATES:
December 2 - March 1
March 2 - June 1
June 2 - September 1
September 2 - December 1
YOUR NUMBER WILL APPEAR IN THE UPDATED LIST AND BE EFFECTIVE:
Your name will remain on the register for a period of 5 years.
If you change telephone numbers and wish to remain a participant of the "Do Not Call" program, it will be necessary for you to register your new telephone number in the program.
To have your telephone number(s) removed from the LPSC "Do Not Call" list, you may send a request in writing to:
Louisiana Public Service Commission
Louisiana Do Not Call Program
Galvez Building, 12th Floor
602 North Fifth Street
Post Office Box 91154
Baton Rouge, LA 70821-9154
However, if you have also registered your number with the National DNC Program it must first be removed from their database or the LPSC DNC Program will be required to include your number with each update received from the federal program.
The program is designed to reduce the number of calls residential subscribers receive from telemarketers. It will not eliminate all telemarketing calls. As defined, "Telephonic Solicitation" means any voice communication made by a telephonic solicitor to a residential telephonic subscriber for the purpose of encouraging a sale or rental of or investment in property, consumer goods, or services; or for the purpose of encouraging an extension of credit for property, consumer goods, or services; or for the purpose of obtaining information that will or may be used for the direct solicitation of a sale or rental of or investment in property, consumer goods, or services or an extension of credit for such purposes, or for the solicitation of a contribution to a charitable organization. Although considered telephonic solicitation, exceptions are granted for the following reasons:
The Louisiana Public Service Commission provides enforcement of the "Do Not Call" program. Consumer complaints must be submitted in writing. To obtain a copy of the complaint form click here or call toll free 1-877-676-0773 and a form will be sent to you.
Any information you can provide regarding a complaint can greatly aid our investigation of the violation. Specifically, you will be asked to provide the following information:
At this time, Louisiana will not be automatically providing numbers that are registered with the LPSC "Do Not Call" program to the National "Do Not Call" program database. You may register for both programs separately, and since there is no charge to consumers to register the LPSC encourages anyone who is interested to register with both programs. The federal program requires that consumers register both landlines and cell phone numbers that they want included in their program.
You may register with the National program by calling toll free: 1-888-382-1222 (this call must be placed from the phone you want to register) or by going on line at https://www.donotcall.gov/.
The LPSC Do Not Call General Order prohibits solicitation calls to consumer cell phones in Louisiana, so registration is not mandatory for protection under our state program, although registration is not prohibited. Additionally, since all Louisiana numbers registered with the National DNC Program are automatically included in our database, any cell phone numbers registered with the federal program will also appear in our registry.