Submitting a Complaint with the Louisiana Public Service Commission

The Louisiana Public Service Commission has jurisdiction over non-municipally owned utilities providing electric, water, wastewater, natural gas, and telecommunication services, as well as all the electric cooperatives in Louisiana. The LPSC also regulates intrastate transportation services including passenger carrier services, waste haulers, household goods carriers, non-consensual towing, and intrastate pipelines. If you have a complaint regarding one of these types of companies and wish to submit a complaint, you should contact your Commissioner’s office. If you do not know who your Commissioner is or need contact information for your Commissioner’s office, please click the link below to see the district map. 

 

LPSC District Map

 

When submitting a complaint against a LPSC-regulated entity, please provide the following information to the Commissioner's office:


Name, Address, Parish, and Phone Number
Email Address, if applicable
Name of Company you are complaining about
A brief statement of facts

 

Complaints can be submitted to your Commissioner's office by email, postal mail or by fax.

 

If you have trouble contacting your Commissioner's office, please contact our main office:  

 

Louisiana Public Service Commission
602 North 5th Street
12th Floor
Baton Rouge, LA  70802
225-342-4999
800-256-2397

 

If you have registered for the Louisiana Do Not Call List and would like information about filing a complaint against a solicitor, CLICK HERE.

 

Note that the process for formally filing a complaint for the purpose of instituting a docketed proceeding before the Commission’s Administrative Hearings Division is distinguished from submitting a complaint to your Commissioner’s office. The process for instituting docketed proceedings is found in the Commission’s Rules of Practices and Procedures:  RULES OF PRACTICE AND PROCEDURE